This Privacy Policy describes how and its affiliates (collectively "Fr-Billing, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website frbilling.com (hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes but is not limited to:

• Name
• Date of birth
• Address
• Telephone/mobile number
• Email ID
• Proof of identity or address

Some sensitive personal data may be collected with your consent, such as bank account details, credit/debit card information, or biometric data. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. Usage purposes include:

• Handling and fulfilling orders
• Enhancing customer experience
• Resolving disputes and troubleshooting problems
• Detecting and protecting against fraud

Sharing

We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to services and products. We may also disclose personal data to:

• Sellers and business partners
• Third-party service providers
• Government agencies as required by law

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data. However, data transmission over the internet cannot be guaranteed as completely secure. Users are responsible for safeguarding their account credentials.

Data Deletion and Retention

You can delete your account through the Platform. In cases of pending grievances or claims, deletion requests may be delayed. Data may be retained in anonymized form for analytical purposes.

Your Rights

You may access, rectify, and update your personal data directly through the Platform. You can withdraw your consent by contacting our Grievance Officer.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices. Please review it periodically.